Terms & Conditions
Giftroo is dedicated to providing you with the best customer service experience. Please read these terms and conditions carefully, as they apply to your use of our website, www.giftroo.com.au.
Giftroo is an Australian-owned and operated business. The products, information, and other materials on this website are sourced globally to ensure the best quality and information for our customers. All comments and statements made on this website and its social media platforms reflect Giftroo's personal views and are not intended as medical or legal advice.
Giftroo reserves the right to update these terms and conditions periodically to ensure compliance with Australian legislation, including the Privacy Act 1988.
Trademarks, Copyrights & Restrictions
All content on this website, including but not limited to images, illustrations, audio clips, and video clips, is owned, operated, licensed, or controlled by HAPPIBOX GIFTING PTY LTD, trading as Giftroo. This content is protected by copyright, trademark, and other intellectual property laws.
Content from Giftroo’s website is for personal, non-commercial use only and may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way without prior written consent from HAPPIBOX GIFTING PTY LTD. Using the materials for commercial purposes or on other websites or networked environments is strictly prohibited.
Privacy Policy
At Giftroo, we value your privacy and handle your personal information with the highest level of confidentiality. While parts of our website can be accessed without providing personal information, certain areas may require you to submit identifiable or sensitive information, such as when placing orders, subscribing to our newsletter, or making inquiries. This information is securely stored and used solely to provide you with the best possible service.
SMS/Text Messaging Service
By opting into Giftroo’s SMS/text messaging service, you agree to receive recurring messages regarding updates, alerts, and promotional offers. Standard message and data rates may apply. You can opt out at any time by texting "STOP" to the designated number or clicking the unsubscribe link provided in promotional messages. For assistance, email us at hello@giftroo.com.au.
Sharing Personal Information
We do not sell or share personal or customer information with third parties, except as required for service provision or by law.
Cookies
By using www.giftroo.com.au, you consent to the use of cookies to collect non-personally identifiable data, such as browsing activity and page views, to enhance user experience. Cookies can be managed in your browser settings.
Purchasing & Payment
When placing an order, Giftroo collects necessary personal details to confirm your identity and ensure accurate delivery. Payment details are processed securely by a trusted payment gateway and are not stored on our site. Credit card payments may incur a processing fee, while direct deposit payments are fee-free but must be cleared before order processing.
Legal Obligation
We may disclose information as required by law or to comply with legal investigations, protect the integrity of our website, and ensure the safety of our customers.
Product Availability
While we strive to ensure product availability, some items may occasionally be out of stock. In such cases, we will provide a substitute of equal or greater value.
Gifting of Alcohol
Products containing alcohol can only be sold to individuals over the age of 18. Proof of age may be required upon delivery, and penalties apply for breaches of liquor laws.
Promotions, Offers & Giveaways
Giftroo reserves the right to modify or cancel promotions and giveaways. If we are unable to supply a specific prize or gift, an alternative of similar value may be provided.
Shipping
Deliveries are handled by third-party couriers. For more details, refer to our Delivery Info section on www.giftroo.com.au.
Corporate & Bulk Orders
Corporate and bulk orders require written approval and are subject to specific payment terms. Orders will not be processed until full payment is received.
Social Media & Website Interaction
Giftroo encourages respectful engagement on our website and social media channels. We reserve the right to moderate or remove inappropriate content and restrict access for misuse or misconduct.
Disclaimer & Limitation of Liability
Giftroo strives for accuracy across its website but is not responsible for external content linked to or errors on the site. Your use of the website is at your own risk, and we are not liable for damages arising from inaccuracies, omissions, or user conduct.
If you have any questions, please contact us at hello@giftroo.com.au or call us at 0481588236.
Thank you for choosing Giftroo.

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